Job Description

Customer Service Representative 3

As a Customer Service Representative 3, your primary role is to engage with customers to provide information, resolve inquiries about products and services, and address complaints effectively. This position involves both inbound and outbound interactions, ensuring customer satisfaction through problem resolution and follow-up.

Responsibilities:

• Resolve customer service or billing complaints by exchanging merchandise, refunding money, and adjusting bills.
• Contact customers to respond to inquiries or notify them of claim investigation results and any planned adjustments.
• Refer unresolved customer grievances to designated departments for further investigation.
• Maintain records of customer interactions and transactions, detailing inquiries, complaints, comments, and actions taken.
• Obtain and examine all relevant information to assess the validity of complaints and determine possible causes.
• Promote and solicit the sale of new or additional services or products.

Essential Skills:

• Strong verbal and written communication skills.
• Excellent attention to detail and customer service skills.
• Ability to work independently and manage time effectively.
• Proficiency in documenting and recording customer/client information accurately.
• Experience with computer applications such as Microsoft Word and PowerPoint.

Additional Skills & Qualifications:

• 5-7 years of customer service-related experience.
• 2 years of insurance-related experience.
• High school diploma or GED required, with a preference for a college degree.
• Data analysis skills.
• Team-oriented and a quick learner.

Work Environment:

The role requires onsite presence on Mondays and Wednesdays for a full 8 hours. Transition to full-time onsite work is expected by Q1 2026. The work environment encourages collaboration and effective use of technology, including Microsoft Office applications.

Job Type & Location:

This is a Contract position based out of Nashville, TN.

Pay and Benefits:

The pay range for this position is $20.00 - $22.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Application Deadline:

This position is anticipated to close on Jan 21, 2026.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing double diamond winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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